Refund policy
Return, Exchange, and Refund Policy
What’s your return policy?
Refunds are not guaranteed and are subject to our review of the returned product.
Customers have 14 days from the date of purchase to request a return, exchange, or refund. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete a return, we require a receipt or proof of purchase.
Please note, only regular priced items may be refunded. Unfortunately, sales or discounted items cannot be refunded. These items are final sale (this policy includes in-store, online, or in-market purchases).
If applicable, the following items are only eligible for partial refunds:
- Book with obvious signs of use.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
The following items are non-returnable items and are not eligible for returns or refunds:
- Gift cards.
- Body products, including health, intimate or sanitary items.
- Discounted items.
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Items in our wellness and beauty collections are marked non-returnable.
Unwanted Items (if applicable)
We offer store credit for unwanted items received as a gift send us an email at fulfillment@thesablecollective.com
Exchanges (if applicable)
We only replace items if they arrive to you defective or damaged. If you need to exchange an item for the same item in our inventory, send us an email at fulfillment@thesablecollective.com
How can I facilitate a return or exchange?
To facilitate a return of returnable items, please reach out to us at fulfillment@thesablecollective.com within 14 days of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you will vary based on your location.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Please provide us with a tracking number by email upon shipping returnable items, and send your package to:
The Sable Collective
1400 N American St
Suite 110B
Philadelphia, PA 19122
*We are not responsible for any packages that are returned to you due to using an incorrect address.
When can I expect my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund will be made in the form of the original payment. As a reminder, original shipping charges are non-refundable. Please allow 7-10 business days for the refund to post to your account.
What do I do if the refund is late or missing?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thesablecollective@gmail.com