Refund policy

Returns, Exchanges + Refunds

We want you to feel good about the piece you choose. If you need help with a return or a different size, reach out to our fulfillment team before sending anything back.

Your return window

For online orders, contact us within 7 days of delivery to request a return or eligible size exchange. For purchases made in person, including studio and market purchases, contact us within 7 days of purchase.

Eligible items must be unused and in the same condition you received them. A receipt or proof of purchase is required. Refunds are subject to inspection and approval of the returned item.

Sale items + exclusions

Clearly marked sale or clearance items are final sale and are not eligible for returns or size exchanges. 

The following items are also non-returnable:

• Gift cards.
• Body products, including health, intimate, and sanitary items.
• Items in our wellness and beauty collections marked non-returnable.

Books with obvious signs of use, or items damaged or missing parts for reasons not due to our error, may qualify only for a partial refund following review. This does not extend the return-request window.

Size exchanges

We offer size exchanges for eligible, unworn, full-price items when the requested size is available. Please contact us within the applicable return window before returning your piece.

Customers are responsible for return mailing costs and the cost of shipping the replacement item unless the exchange is due to an error by The Sable Collective.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, email fulfillment@thesablecollective.com so we can review the issue and arrange a replacement where available.

When a return is due to an error by The Sable Collective, we cover return mailing costs. Please contact us before mailing your item so we can arrange the return.

Gifts

Eligible unwanted items received as a gift may be returned for store credit. Please contact our fulfillment team within the applicable return window with proof of purchase.

How to request a return or exchange

Email fulfillment@thesablecollective.com within the applicable return window. Include your order number or proof of purchase and let us know whether you are requesting a return or a size exchange.

Please wait for our instructions before mailing your item.

Customers are responsible for return mailing costs unless the return is due to an error by The Sable Collective.

For returns not due to our error:

• Original shipping charges are non-refundable.
• If you purchase your own return postage, that cost will not also be deducted from your refund.
• If Sable provides a paid return label, its cost will be deducted from your refund.

Please email us the tracking number when you ship your approved return. For items over $75, we recommend a trackable shipping service or shipping insurance. Replacement delivery times vary by location.

Our current return address is:

The Sable Collective
1400 N American St
Suite 100B
Philadelphia, PA 19122

Please use the address confirmed in your return instructions. We are not responsible for packages returned to you because an incorrect address was used.

Refunds

Once your return is received and inspected, we will email you to confirm approval or rejection. Approved refunds go back to the original payment method.

Please allow 7–10 business days for the refund to appear in your account.

If your refund has not arrived, check with your card provider and bank for processing updates. If you still need help, email fulfillment@thesablecollective.com.